Since I made my GrooveMail part one and part two video tutorial…
I noticed the same questions kept popping up in regards to troubleshooting GrooveMail.
In this post, I’m going to give you four troubleshooting hacks to deal with common GrooveMail bugs.
Why does GrooveMail have bugs?
Well it’s still in BETA at the time of writing and they rely on users like you to give them feedback.
Keep in mind that these are just temporary bugs and chances are…
By the time you read this, it could be totally redundant as GrooveMail goes through even more updates.
I recommend you watch my latest GrooveMail tutorial for beginners on Youtube.
GrooveMail Bugs & Fixes Tutorial
GrooveMail Troubleshooting #1: You’re not receiving welcome emails
If you’re not receiving any emails after you’ve tested your GrooveMail opt-in form, it’s likely you haven’t got your sender identity verified.
- Head to GrooveMail and click on the settings on the left panel then select “Senders”.
- Under the column “Verified” that needs to go from a “NO” to a “YES”.
TIP: Check out part 1 of my GrooveMail tutorial review here and you’ll see the step-by-step instructions on how to set itup.
- Remember the moment you created your new sender email, you need to go to your inbox and look for an email from GrooveFunnels with the subject headline of “Email verification”.
- Once you open up that email, click on the “Verify” button as soon as possible as there seems to be a time expiry period.
GrooveMail troubleshooting #2: Can’t get your sender verified status from a “NO” to a “YES” even though you followed through the steps in troubleshooting #1.
Chances are you did set it up correctly but left it too long to click on that verification email.
- To troubleshoot this you need to delete the existing sender details by going under the “Action” and click on “Delete”.
- The next step is emptying your cache and a hard reload by right click and clicking on “Inspect”.
- Head up to the refresh button, click on it and hold on to it then you select the “Empty Cache and Hard Reload”.
- Once that’s done, you need to go back and add a “New Sender”.
- Create a e new sender and complete all the details again.
- Once you’re done, this will send you a new verification email from GrooveFunnels.
- Click on that “Verify” button link as soon as you can.
- This usually works straight away however give it 10 minutes or so to kick in.
However if you’re still experiencing this issue, one member reported the following message from Groove support:
“I see that ****@***** has hard bounced. This is not an error on your side, but rather on ours. As GrooveMail is still in beta, our sending IP’s are still warming and building reputation.
Because of this, your mail server refused to accept the email from our IP’s because they have a low sending reputation. We are working hard on this to get this sorted, improved, and fixed ASAP. If you could retry that email in a few days, that would be greatly appreciated”
GrooveMail troubleshooting #3: Changing the button color and text on your opt-in form.
Once you created your opt-in forms, you would go and grab the raw HTML code of that form.
- Under “Action”, select “Get Code”.
- Select on the “Raw HTML Code”, click on “Next” and copy the HTML code.
- Open up a notepad and paste in the code.
- To change the button color, you’re going to type in ” Control + F” on your notepad and type in “< button”.
- You’ll see that it is highlighted on the bottom part of the code.
- After you’ve found it, enter a space right after the “button” and paste in the below code to change the button background color:
- The # symbol is where you enter in the hex code of the button color.
- Once you’ve pasted that in, make sure there’s a space in between the code and the “primary” text.
- To change the button text, go right down and look for the “Submit”.
- This is where you can change the call to action button text of “Submit” to your preferred call to action text.
- Now that you’re done, just copy all of your html code and head back into GroovePages.
- In this example, the opt-in form is through a pop-up so I’m going to click on the pop-up and click on edit.
- As you can see in the image below, the opt-in form has a pink button and a text with “Submit”.
- Click on the cogwheel icon.
- Once you are inside of the “Edit source code”, delete the old code and paste in your new form code.
- Enter space and press “Save”.
- In the image below, the opt-in call to action button has now changed to a green with the text, “Replace text here”.
- Click on “Save”, “Save” again.
Groovemail troubleshooting #4: Formatting your email copy
Inside the email sequence, I’ve got some placeholder copy in an email.
On the first impression, the email formatting looks okay with the height and spacing between each sentence.
- Click on “View HTML” above the message and copy the code.
- Head to a website called html5-editor.net.
- This is a what you see is what you get – WYSIWYG editor.
- Paste in the HTML code from your email copy on the left-hand column.
- If you look over on the right column, there are some big spacing in between because of its line breaks.
- Edit over on the right side and remove all these extra gaps.
- You can also add emojis and buttons with the trick below.
- Since there is no button functionality yet, you can do is upload an image of a “Click here” button onto GroovePages.
- Go to GroovePages uploaded an image and once it’s loaded, right-click on the image and select ”open the image in a new tab.”
- Copy the URL of the image on the browser.
- Head back to the HTML editor.
- Click on “Insert – Images”. and because you can’t upload them straight to this particular website you need to provide a source URL for the image.
Paste in the “click here” image URL then press “Ok”.
- You can also add a hyperlink to the image by clicking on the link icon then enter in the domain and press “Ok”
- Now, you’ve got a formatted email with emojis and a “click here” button (in the form of a image).
- Once everything looks good, copy the code on the left column since the code is already written out for you.
- Head back to your GrooveMail message and then make sure that it’s still switched over to view HTML.
- Delete all of the previous code and paste in the new code from the html editor.
- Toggle over on the “View HTML” and you would see the button and the emoji.
- Press on “Update” and “Save”.
If you format your email sequence by using the tip above, your emails should be formatted nicely with emojis and buttons for the time being because GrooveMail doesn’t have buttons right now.
That’s it guys! Make sure you grab your free sales funnel planning workbook below.
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